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Troubleshooting

Someone on my team cannot see part of the app

Empty screens and "not allowed" messages for a helper are usually their role working as intended.

  1. 1Check their role first, in Settings -> Team. Crew is the most restricted role and it is the one most helpers get.
  2. 2Crew deliberately cannot see money. Not income, not expenses — on any event. This is not a bug and it is not something a setting turns on for one screen.
  3. 3Crew also do not get the full event list. They see the shows they are actually assigned to, which is why their list can look almost empty next to yours.
  4. 4Crew cannot create, edit or delete events, and cannot save event templates. If your helper says a button does nothing or is missing, this is usually why.
  5. 5If they should be able to do more, change their role rather than working around it — a manager sees the money, a crew member never does.
  6. 6Documents are separate again, and have their own access level per document. A document set to owner-only stays invisible to everyone else no matter their role, and that includes anything connected through an API key.

Related guides

Set up your team and crew roster

Add team members, assign roles, set permissions, and store employee details securely in FairKeep.

Assign crew members to events

Assign specific team members to individual events so crew only see their own schedule, and filter events by crew member.

Upload and manage documents

Store contracts, permits, and organizer PDFs in the Documents Library — with role-based access control and optional event linking.