All guides

Troubleshooting

Reminder emails are not arriving

Who actually gets which reminder, and the event states that get none.

  1. 1Event reminders go to the account owner’s email address only. A manager or staff member does not get them, however much they use the app — so "we are not getting reminders" often means they are arriving in one inbox and not the others.
  2. 2Crew reminders are a separate thing and have their own conditions: the person must be assigned to that event, still active on your team, and have an email address on their team record. A crew member with no email saved is skipped silently.
  3. 3Reminders only go out for events that are confirmed or still drafts. A cancelled event sends nothing, by design.
  4. 4Check Settings -> Reminders is switched on and set to the number of days ahead you expect.
  5. 5Check the junk folder, then whether the address has ever unsubscribed — an unsubscribe applies to that address and keeps applying until it is undone.
  6. 6A reminder is sent once per event per type. If it went out before you changed a setting, changing the setting will not send it again.

Related guides

Set up email reminders

Get an email before a show instead of remembering it yourself, and control which other emails FairKeep sends you.

Assign crew members to events

Assign specific team members to individual events so crew only see their own schedule, and filter events by crew member.

Set up your team and crew roster

Add team members, assign roles, set permissions, and store employee details securely in FairKeep.