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Troubleshooting

Times or hourly charts look shifted

One time zone setting quietly drives more than the calendar feed it is filed under.

  1. 1Check Settings -> Business, under Calendar: Time zone. It defaults to US Eastern, so if you have never changed it and you do not trade in that zone, it is wrong.
  2. 2Its description mentions your calendar feed, but it does more than that. Your sales report buckets takings into hours using this zone — so a wrong zone moves your busiest hour, and can push a late evening sale onto the wrong day entirely.
  3. 3The symptom is a sales report that looks plausible but off: an evening market peaking mid-afternoon, or a Saturday show with sales showing on Friday.
  4. 4Set it to the zone you actually trade in and reload the report. Nothing is recalculated or lost — the same sales are simply read in the right zone.
  5. 5If only ONE show looks shifted and the rest are fine, it is not this. Check that event’s own start and end times instead.

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