Troubleshooting

The assistant says it cannot read my document

What it can actually open, and why the answer is sometimes just further into the file.

1. 1It reads PDFs and text files. A photo of a page, or a PDF made by scanning paper, has no text in it to read — it is a picture. You will be told that rather than given a guess at what it says.
2. 2A scan can be made readable by running it through any OCR tool and re-uploading the result. Nothing in FairKeep does that step for you.
3. 3If it CAN read the file but keeps missing your answer, the file is long. A real exhibitor manual runs to dozens of pages and far more than fits in one reading, so it gets the opening pages by default and the load-in times are usually further in.
4. 4The fix is to ask for what you want by name: "what does the manual say about load-in times" works better than "read the manual". Naming the thing lets it jump to the part that mentions it.
5. 5Connected AI apps cannot reach documents at all — only the assistant inside FairKeep can, and only for documents your role is allowed to open. An API key has no route to your paperwork by design.
6. 6If it says a document does not exist and you can see it, check its access level. A document set above your role is invisible to you and to the assistant answering as you.

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