Troubleshooting

A connected account stopped updating

Connections expire, get revoked, and occasionally need reconnecting by hand.

1. 1Open Settings -> Integrations and look at the connection itself before assuming the feature is broken. Most "it stopped working" reports are a connection that has lapsed.
2. 2Square connections renew themselves ahead of time in the background. That renewal fails permanently if access was revoked on the Square side — changing your Square password, removing the app, or an account change can all do it. Reconnecting is the fix.
3. 3Shopify uses a key you supplied rather than a renewing connection, so it keeps working until the key is deleted or regenerated in Shopify. If it stops dead, check the key still exists there.
4. 4Instagram tokens expire and say so plainly; Google Calendar will tell you it is not connected. Both mean reconnect rather than anything deeper.
5. 5Reconnecting does not lose anything. Your events, income and history live in FairKeep, not in the connection — it only decides what can be fetched from here on.
6. 6One thing reconnecting does NOT fix: an event whose register was never linked. That looks identical from the outside but is a different problem entirely.

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