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Tools & Integrations

Find a Shopify customer, tag them and refund an order

Look up customers, see their orders, keep tags and a private note, and refund items with Shopify's own figure.

  1. 1Open Shopify Manager and choose Customers. Search by name, email or phone.
  2. 2Open a customer to see their orders. Add or remove tags, and keep an internal note. The note is for you and your team.
  3. 3To refund, open the order and pick the items to refund.
  4. 4Click Check refund amount. The figure comes from Shopify itself.
  5. 5Choose a restock location if you want the items put back in stock. Email the customer is on by default; untick it to refund quietly.
  6. 6Type the amount to confirm, then click Refund. The same refund can't be sent twice.
  7. 7If FairKeep can't tell whether Shopify processed the refund, the dialog locks and tells you to check the order in Shopify before trying again.
  8. 8This needs read_customers, write_customers, read_orders and write_orders on your Shopify token.

Related guides

Open Shopify Manager and give it the permissions it needs

Shopify Manager changes your Shopify store from one place: locations, prices, customers and refunds, and shipping. Here is how to open it and what each tool needs.

Set your Shopify POS location for a show

Shopify POS charges sales tax by your location’s address. When you link a register to a show, FairKeep offers to move that location to the show’s address.