Your Account

Plans, packs and billing

How to upgrade, switch between monthly and yearly billing, add or cancel an Assistant pack, and what past-due means for your account.

1. 1Go to Settings → Subscription → Manage billing.
2. 2To upgrade from Booth Starter, pick Maker or Vendor and choose monthly or yearly. You're taken to Stripe, our payment processor, to pay; your plan activates as soon as it goes through.
3. 3To switch an existing plan between monthly and yearly (or move from Maker to Vendor), click Manage billing — this opens Stripe's billing portal where you can change plans, update your card, or download invoices.
4. 4The Assistant pack is a separate subscription from your plan — that's two charges on your card statement, not one. Add one from Settings → Subscription, or from inside the assistant panel when you run out of allowance.
5. 5Cancel the Assistant pack the same way as your plan, through Manage billing. Cancelling stops the next renewal; the pack keeps working through the end of the month you already paid for, then the assistant stops answering until you resubscribe.
6. 6Cancelling a plan works the same way: you keep Maker or Vendor features until the end of the paid period, then your account drops to the free Booth Starter plan. Your data is never touched.
7. 7A 'past-due' status means Stripe tried to charge your card and it did not go through. Stripe retries automatically for a short window, and your plan keeps working while it does. Update your card from Manage billing to clear it before the retries run out — if they do, the subscription ends and you move to Booth Starter.
8. 8Only the account owner can buy, change or cancel a subscription. Other roles can see the current plan and billing status in Settings → Subscription, but the buttons are owner-only.

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